Complaint and Appeals

All interested parties/stakeholders are welcome to submit compliments, comments, appeals, and complaints. Your input helps us identify areas of excellence and areas in need of improvement. Conformity Assessment Bodies (CABs) have the right to appeal decisions made by PNAC.

All compliments, complaints, and appeals will be received by the Director General of PNAC and will be handled fairly, promptly, confidentially, and without prejudice.

PNAC Procedure for Appeal and Complaint: [Download]